Refund policy

Refund, Return & Exchange Policy

At RAAHI, we want you to be completely satisfied with your purchase.

Return & Exchange Period

You may request a return or exchange within 15 days of receiving your order.

To be eligible, the item must:

* Be unused and in its original condition
* Be returned with its original packaging, where applicable
* Not show signs of damage caused by the customer
* Include the order details or proof of purchase

Exchange Policy

If you receive the wrong size, wrong product, or a defective/damaged item, you may request an exchange within 15 days of delivery.

For size exchanges, the replacement product will be subject to availability.

Refund Policy

Refunds may be issued for eligible returned products after the item has been received and inspected by RAAHI.

The refund amount and method will depend on the payment method used for the original order.

Shipping charges may be non-refundable, except where the return is due to an incorrect, defective, or damaged product sent by RAAHI.

Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without the required packaging may not be eligible for return or exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide your order details and clear photos/videos of the product and packaging.

Return Shipping

If the return is due to a customer preference, such as a change of mind or incorrect size selection, return shipping charges may be the customer’s responsibility.

If the return is due to an error or defective product from RAAHI, we will handle the matter appropriately.

How to Request a Return or Exchange

Contact RAAHI through our official contact details and provide your order number, reason for the request, and any required photos/videos.

RAAHI reserves the right to inspect returned products and determine eligibility according to this policy.